Because our spices, flours and cookies are fresh, perishable food items, we handle returns a little differently from regular products — please read below.
If your order arrives damaged, leaking, spoiled, or you receive the wrong item, contact us within 48 hours of delivery with your order number and a photo of the product/packaging. We'll arrange a free replacement or a full refund — whichever you prefer.
Not happy with the freshness or quality of a product? Let us know within 7 days of delivery. We stand behind everything we pack, and will make it right with a replacement or refund.
Since these are consumable food items, we cannot accept returns for products that have been opened and used, or for a simple change of mind, unless there's a genuine quality issue as described above.
You can cancel an order for a full refund as long as it hasn't been shipped yet. Once it's dispatched, it falls under the damaged/quality policy above. Contact us as soon as possible if you need to cancel.
Approved refunds are processed back to your original payment method within 5–7 business days.
Reach out via our Contact Us page with your order number, or from My Account > Order History.
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